Privacy Policy
Last Updated: August 11, 2026
Plumbers Service, Inc. (“Plumbers Service,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you when you use our website or communicate with us.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Mailing or service address
- Information submitted through website contact forms or service requests
- Details regarding requested plumbing, sewer, or drain services
- Appointment and scheduling information
- SMS/text messaging opt-in preferences and consent
- Any other information you voluntarily provide when contacting us
We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device type, operating system, referring website, pages visited, and other website usage information.
How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and service requests
- Schedule and manage appointments
- Provide plumbing, sewer, and drain services
- Communicate regarding appointments, scheduling changes, service updates, estimates, and customer service matters
- Send SMS/text messages when you have provided consent
- Respond to SMS/text conversations initiated by you
- Improve our website, services, and customer experience
- Analyze website traffic and usage
- Maintain the security and functionality of our website
- Comply with applicable legal and regulatory requirements
SMS/Text Messaging Privacy
When you provide your mobile phone number and consent to receive SMS/text messages from Plumbers Service, Inc., we may use your number to communicate with you regarding your interactions with our company.
These communications may include conversational messages, appointment reminders, scheduling updates, service notifications, follow-ups, and customer service communications.
SMS consent is not shared with third parties or affiliates.
Mobile information, including phone numbers and SMS opt-in data and consent, will not be sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes.
Your consent to receive SMS messages applies only to communications from Plumbers Service, Inc. for the purposes disclosed when you provide your consent.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact Plumbers Service, Inc. using the information provided below.
Opting out of SMS communications does not prevent you from contacting us or receiving services through other available methods.
How We Share Information
We may share certain personal information with service providers that assist us in operating our business and website, such as website hosting providers, analytics providers, scheduling systems, communications providers, and other vendors that perform services on our behalf.
We may also disclose information when required by law, legal process, regulation, or governmental request, or when reasonably necessary to protect the rights, property, or safety of Plumbers Service, Inc., our customers, or others.
The sharing described in this section does not include SMS opt-in data or consent. SMS opt-in information and consent are not shared with third parties or affiliates for marketing or promotional purposes.
We do not sell personal information to third parties.
Google Analytics and Website Tracking
We use Google Analytics to help us understand how visitors interact with our website. Google Analytics may collect information such as your IP address, browser and device information, pages visited, referring websites, time spent on pages, and other website usage information.
Google may use cookies and similar technologies to collect and process this information. We use this information to understand website traffic and performance and to improve our website and services.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Cookies
Our website may use cookies and similar technologies to operate the website, remember preferences, analyze website usage, and improve website performance.
You may adjust your browser settings to block or delete cookies. Some portions of our website may not function properly if cookies are disabled.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, comply with applicable legal obligations, resolve disputes, and enforce our agreements.
When information is no longer reasonably necessary for these purposes, we may delete or anonymize it in accordance with applicable law.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmitting information over the Internet or electronically storing information can be guaranteed to be completely secure.
Your Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, where applicable.
You may opt out of marketing email communications by following the unsubscribe instructions included in those communications.
You may opt out of SMS communications at any time by replying STOP to a text message from Plumbers Service, Inc.
Children's Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, or legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Plumbers Service, Inc.
3200 East Maple Road
Milford, MI 48381
Email: info@plumbersserviceinc.com
Detroit and Surrounding Areas: 313-864-7799
All Other Areas: 248-685-8440