1. Information we collect
- Contact information: name, email address, phone number, postal address when provided through contact forms, appointment requests, service inquiries, or quotes.
- Service details: information about the services requested, property details, scheduling preferences, and notes you include when requesting service.
- Payment information: transaction details necessary to process payments (e.g., last 4 digits of a card, billing name and address) when payments are processed through third-party payment processors. Full card numbers are not stored on our servers.
- Device and usage data: IP address, browser type and version, operating system, pages visited, referring/exit pages, timestamps, and other standard web server logs and analytics data.
- Cookies and similar technologies: identifiers stored in cookies, local storage, or similar technologies used to enable site functionality, remember preferences, and measure usage.
- Optional information: any other personal information you supply (e.g., photos, special access instructions) when communicating with us or submitting forms.
2. How we use personal information
- To provide and manage services: process service requests, schedule appointments, deliver services at your location, and communicate about service status.
- To process payments and billing: complete transactions and handle refunds or invoicing.
- To communicate with you: respond to inquiries, provide confirmations, reminders, updates, and customer support.
- To improve the website and services: analyze usage trends, perform analytics, diagnose technical issues, and optimize content and user experience.
- To comply with legal obligations: respond to lawful requests, prevent fraud, and enforce our policies and terms of service.
- For marketing (where permitted): send promotional messages, newsletters, or offers if you opt in; you can opt out of marketing communications at any time.
3. Who we share personal information with
- Service providers and vendors: third-party companies that perform services on our behalf such as payment processors, hosting providers, analytics providers, email delivery services, and scheduling platforms. They receive only the information necessary to perform their functions and are contractually required to protect it.
- Business partners: partners involved in delivering or coordinating services at your request (e.g., subcontractors) when needed to fulfill a service order.
- Legal and safety: law enforcement, regulators, or other third parties when required by law, to respond to legal process, to protect rights, property or safety, or to investigate fraud or illegal activity.
- Business transfers: in the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, personal information may be transferred as part of that transaction; any successor will be subject to this Privacy Policy or will be required to follow the terms disclosed at the time of transfer.
- With your consent: other third parties when you expressly authorize sharing.
4. Phone Calls
Calls may be recorded for quality assurance, training, and service improvement purposes. By continuing the call, you consent to the recording and use of the recording by Plumbers Service for these purposes. Recordings will be retained only as long as necessary to fulfill these purposes and will be handled in accordance with applicable laws and our data retention and security policies. If you do not consent to being recorded, please inform the agent immediately or disconnect the call; alternative non-recorded support options may be available.
5. Cookies and tracking
We use cookies and similar technologies to operate the site, remember preferences, secure the site, and analyze usage. You can control cookies through browser settings and opt-outs provided by analytics or advertising providers where applicable.
6. Data retention
We retain personal information only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it in accordance with applicable law.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
8. Your rights and choices
- Access and correction: you may request access to or correction of the personal information we hold about you.
- Opt-out: you may opt out of marketing communications.
- Cookies: you can disable or delete cookies via your browser settings (this may affect site functionality).
- Deletion: where required by law, you may request deletion of your personal information subject to applicable exceptions.
To exercise these rights, contact us using the contact details below.
9. SMS Terms of Service
By opting in to SMS from a web form or other medium, you are agreeing to receive SMS messages from Plumbers Service, Inc. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.
SMS consent is not shared with third parties.
10. Children
The website is not directed to children under 13. We do not knowingly collect personal information from children under applicable minimum ages. If you believe we have collected such information, contact us and we will take steps to delete it.
11. International transfers
Personal information may be processed or stored in countries other than your own. When transfers occur, we take steps to ensure appropriate safeguards are in place in accordance with applicable law.
12. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last updated” date at the top will indicate when changes were made.
13. Contact
For questions, requests to access, correct, or delete your information, or other privacy-related inquiries, contact us.